Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, Drashtikon Publication has appointed a Grievance Officer to receive and address complaints or concerns relating to the content of this website or the processing of your personal data.

Contact Details

What You Can Report

• Content on this website that you believe is inaccurate, defamatory, obscene, offensive, or otherwise in violation of the IT Rules, 2021 or other applicable law.
• Content that infringes your copyright, trademark, or other intellectual property rights.
• Requests to access, correct, update, or delete personal data we hold about you.
• Concerns about the manner in which your personal data is being processed.
• Any other complaint or query relating to your use of this website.

How to File a Grievance

Please send your complaint in writing to the email address or postal address above. To help us investigate and respond quickly, please include:

• Your full name and contact details.
• A clear description of the grievance, including — for content complaints — the exact URL of the page in question and a description of the specific text, image, or claim you are complaining about.
• Any supporting documents or evidence.
• A statement, made in good faith, that the information provided is accurate to the best of your knowledge.

Timeline for Response

As required by law, the Grievance Officer will acknowledge receipt of your complaint within twenty-four (24) hours of receiving it, and will resolve the complaint within fifteen (15) days of receipt. Where a complaint requires removal of content that is manifestly unlawful, we will act as expeditiously as reasonably possible and in any event within the timelines prescribed by applicable law.

Escalation

If you are not satisfied with the response of the Grievance Officer, you may escalate your complaint to the Grievance Appellate Committee constituted under the IT Rules, 2021, at gac.gov.in. For complaints relating to personal data, you may also approach the Data Protection Board of India once operational.

Related Policies

Please also refer to our Privacy Policy, Terms of Use, Cookie Policy, and Disclaimer for further information about our practices.